Privacy Policy

1. Introduction

This Privacy Policy explains how GrocNinja ("we", "us", "our"), owned and operated by Abhishek Bhattarai and based in Ramjhora, West Bengal, India, collects, uses, and protects information when you visit our website or contact us for our services.

2. Information We Collect

We keep data collection minimal by design. Depending on how you interact with our website, we may come across the following:

• Contact form details — name, business name, service interest, and any details you type into our inquiry form on the Contact page. This information is not stored on our servers or in any database; it is used only to pre-fill a WhatsApp message that you choose to send.
• WhatsApp conversation data — once you message us on WhatsApp, any information you share (name, phone number, business details, project requirements) is received and stored within WhatsApp, subject to WhatsApp's own privacy policy.
• Basic technical data — standard website analytics such as pages visited, browser type, and approximate location, which may be collected through hosting or analytics tools to understand website usage.

3. What We Do Not Do

• We do not process payments or store payment information on this website.
• We do not sell, rent, or trade your personal information to any third party.
• We do not use your information for purposes beyond responding to your inquiry and delivering the service you request.

4. How We Use Your Information

Any information you share with us — whether through the contact form (which redirects to WhatsApp) or direct WhatsApp conversation — is used solely to:

• Understand your project requirements and respond to your inquiry
• Provide you with pricing, timelines, and service details
• Deliver the agreed service and provide related support

5. Client Project Data

If you become a client, any information, credentials, or content you share for the purpose of building your website or system (e.g. business details, images, admin logins) is used strictly for completing your project and is not shared with third parties beyond what's necessary to deliver the service (e.g. hosting providers).

6. Cookies

This website may use minimal cookies or local browser storage strictly for functional purposes (e.g. remembering your menu preference). We do not use invasive tracking or advertising cookies.

7. Third-Party Links

Our website may link to third-party platforms such as WhatsApp, Instagram, or Google Maps. We are not responsible for the privacy practices of these external platforms — please refer to their respective privacy policies.

8. Data Security

We take reasonable measures to protect any information shared with us during a project engagement. However, no method of electronic communication (including WhatsApp) is 100% secure, and we cannot guarantee absolute security for information transmitted online.

9. Your Rights

You have the right to ask us what information we hold related to your inquiry or project and to request its deletion, where applicable, by contacting us directly.

10. Children's Privacy

Our services are intended for business owners and are not directed at children under 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For any questions about this Privacy Policy or how your information is handled, reach out via WhatsApp at +91 76025 54320 or through our Contact page.